Ajay Budha
Wanica
Summary
Dynamic Technical Manager with a proven track record at Rudisa Group of Companies, excelling in operational efficiency through innovative solutions and cross-functional team leadership. Skilled in hardware troubleshooting and customer support, I enhance processes and foster collaboration, driving continuous improvement and achieving high standards in technical initiatives.
Technical professional bringing practical experience and results-oriented approach to technical management roles. Skilled in overseeing technical projects, problem resolution, and system enhancements. Known for fostering team collaboration and adapting to evolving technical requirements, ensuring smooth operations and project milestones.
Overview
11
11
years of professional experience
Work History
Assistant Technical Manager
Yogh Hospitality N.v
Paramaribo, Suriname
10.2023 - Current
- Assisted in troubleshooting technical issues to enhance system performance.
- Provided support in the implementation of software tools for project management.
- Collaborated with team members to gather requirements for technical projects.
- Conducted research on emerging technologies to improve operational processes.
- Maintained documentation for technical procedures and project updates.
- Participated in team meetings to discuss project progress and collaborate on solutions.
- Monitored system functionality and reported any discrepancies or issues promptly.
- Supported training sessions for new employees on technical systems and tools.
Aftersales Manager
Promax N.v
Paramaribo, Suriname
02.2022 - 10.2023
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Coordinated aftersales services, ensuring timely delivery of support and product information.
- Developed training materials for staff to improve service quality and operational efficiency.
- Implemented feedback mechanisms to gather insights for continuous improvement in processes.
- Oversaw warranty claims process, ensuring compliance with company policies and procedures.
- Maintained accurate records of customer interactions to streamline follow-up communications.
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Maintained high standards of quality control by regularly reviewing repair procedures and technician certifications.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
Technical Manager
Rudisa Group of Companies
Paramaribo, Suriname
03.2016 - 10.2021
- Led development and implementation of technical solutions to improve operational efficiency.
- Managed cross-functional teams to deliver projects on time and within budget.
- Streamlined processes by integrating new technologies and best practices.
- Conducted regular training sessions to enhance team skills and knowledge.
- Developed documentation for technical procedures and user guidelines.
- Ensured compliance with industry standards and regulations in all technical initiatives.
Technical Shop Supervisor
Massy Group (Staatsolie Refinery Expansion Project)
Wanica
09.2014 - 02.2016
- Supervised daily operations to ensure efficient workflow and optimal productivity.
- Trained and mentored staff to enhance skills and improve team performance.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Monitored inventory levels, ensuring timely restocking of supplies and materials.
- Coordinated schedules and assignments to meet production targets consistently.
Education
Diploma -
AMTO
Paramaribo, Suriname09-2022
Certificate -
SAO
Paramaribo, Suriname08-2013
Skills
- Customer support
- Hardware troubleshooting
- Business analysis
- Network administration
- Internal communications
- Technical guidance
- Machine learning
- Information security
- Skilled and Technical
- Virtualization technologies
Languages
Spanish
Professional Working
Hindi
Full Professional
English
Full Professional
Timeline
Assistant Technical Manager
Yogh Hospitality N.v
10.2023 - Current
Aftersales Manager
Promax N.v
02.2022 - 10.2023
Technical Manager
Rudisa Group of Companies
03.2016 - 10.2021
Technical Shop Supervisor
Massy Group (Staatsolie Refinery Expansion Project)
09.2014 - 02.2016
Diploma -
AMTO
Certificate -
SAO