Chesron Aloewel
Par'bo
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Data-importer
Stichting voor Bosbeheer en Bostoezicht
09.2019 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Refining Reliability & Maint Engineer
Staatsolie
09.2022 - 2023
- Proven ability to learn quickly and adapt to new situations.
Medewerker Klantenservice Medior
Alembo
04.2023 - 2025
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed orders efficiently, utilizing company software to track and manage customer requests.
- Collaborated with team members to improve service delivery processes, enhancing overall customer experience.
- Trained new staff on customer service protocols and systems, fostering a knowledgeable team environment.
Supervisor/Quality Assurance Analyst
Teleperformance (Alembo)
04.2024 - 01.2025
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Implemented best practices for handling escalated issues, reducing resolution time significantly.
- Developed training materials that enhanced onboarding processes for new representatives.
- Maintained comprehensive knowledge of product features and policies to provide informed support to customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Information And Technology - ICT - Information And Communication Technology
Polytechnic College Suriname
01.2023 - Current
Secondary Education - Senior High School
V.W.O (Mr. Dr. J.C. de Miranda Lyceum)
01.2022
Junior High School - undefined
MULO (Anton Leeuwin)
01.2017
Elementary School - undefined
GLO (ST. Wilhelmus)
01.2013
Skills
- TOPS Knowledge Certification
- 2025 Annual Refresher security training
- 2025 Compliance Certification - Existing Below Manager
- 2025 Global Privacy Training
- 2025 Global Anti-Corruption Training
- 2025 Health & Safety Induction Training
- 2025 Health & Safety Annual Refresher Training
- 2025 Compliance Certification - New Hire Below Manager
- 10 ways to Go green at work Training
- New Hire / Onboarding Training
- Welcome to Wellbeing Training
- Team development
- Quality control
- Office MS
- Microsoft PowerPoint
Additional Information
I'm a student at PTC for my Bachelors Degree in Network Engineering (I.T).
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Supervisor/Quality Assurance Analyst
Teleperformance (Alembo)
04.2024 - 01.2025
Medewerker Klantenservice Medior
Alembo
04.2023 - 2025
Bachelor of Information And Technology - ICT - Information And Communication Technology
Polytechnic College Suriname
01.2023 - Current
Refining Reliability & Maint Engineer
Staatsolie
09.2022 - 2023
Data-importer
Stichting voor Bosbeheer en Bostoezicht
09.2019 - 2021
Secondary Education - Senior High School
V.W.O (Mr. Dr. J.C. de Miranda Lyceum)
Junior High School - undefined
MULO (Anton Leeuwin)
Elementary School - undefined
GLO (ST. Wilhelmus)