Debora Seedorf
Credit, Collections & Billing Manager
Paramaribo,PM
Summary
Dynamic leader with a proven track record at Digicel Suriname N.V. and Kirpalani's NV, excelling in collections management and fostering teamwork. Spearheaded process improvements and utilized financial analysis to enhance operations efficiency. Achieved notable debt recovery outcomes through effective customer service and collections strategies, demonstrating exceptional problem-solving and operations management skills.
A customer-focused employee who thoroughly investigates issues to ensure customer satisfaction. Works in teams or independently with motivation and a strong commitment to complete tasks promptly
Overview
17
17
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Credit Collections & Billing Manager
KIRPALANI’s N.V.
Paramaribo
03.2017 - Current
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Leading the operational team of 13, responsible for accounts receivable management.
- Management and monitoring of accounts receivable and credit facilities.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Leading and collaborating in projects involving various departments to improve internal processes
Credit and Collections Supervisor
Digicel Suriname N.V.
Paramaribo, Distrikt Paramaribo
06.2013 - 02.2017
- Established performance metrics to evaluate team success and identify areas for improvement.
- Generated and mailed updated statements monthly and processed demand letters.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes to minimum and collect invoices in timely fashion.
- Managed past due collection calls, outside collections agency coordination and litigation activities.
- Conducted regular audits of collection practices to maintain accuracy and adherence to industry standards.
- Collaborated with cross-functional teams to improve overall credit management processes.
Credit and Collections Agent
Digicel Suriname N.V.
Paramaribo
08.2008 - 06.2013
- Achieved successful debt collection results with average collection rates of 99% and average days sales outstanding of less than 40 days by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Corporate Care Agent
Digicel Suriname N.V.
Paramaribo
07.2007 - 08.2008
- Answering incoming calls to assist corporate customers with inquiries, complaints, or support requests.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Bachelor of Science - Eductation
Anton De Kom University of Surinamr
Paramaribo, Suriname 06.2007 - 08.2008
Skills
Customer service & Collections experience
Collections management
Teamwork and collaboration
Operations management
Problem-solving
Process improvements, coordination and planning
Billing review
Data analysis
Financial analysis and reporting
Human resources knowledge
Timeline
Credit Collections & Billing Manager
KIRPALANI’s N.V.
03.2017 - Current
Credit and Collections Supervisor
Digicel Suriname N.V.
06.2013 - 02.2017
Credit and Collections Agent
Digicel Suriname N.V.
08.2008 - 06.2013
Corporate Care Agent
Digicel Suriname N.V.
07.2007 - 08.2008
Bachelor of Science - Eductation
Anton De Kom University of Surinamr
06.2007 - 08.2008
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