Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Kimbelie Chotkan

Summary

Dynamic IT professional with a passion for simplifying complex technical challenges into user-friendly experiences. Recognized for leading teams that proactively solve problems and anticipate issues, specializing in system automation, cross-platform support (Windows, MacOS, Android, iOS), and security best practices. Thrives in innovative environments that push boundaries, taking a proactive approach to IT by focusing on building scalable and resilient infrastructure. Seeking to apply skills in a fast-paced, growth-focused setting where technology drives strategic initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Auditor

Grant Thornton
01.2025 - Current
  • Conducted security audits to identify vulnerabilities..
  • Developed plans to safeguard files against modification, destruction, or disclosure.
  • Recommend improvements in security systems and procedures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

IT Help Desk Manager

Teleperformance Benelux
08.2022 - 12.2024
  • Lead a team of 12 IT helpdesk engineers to ensure smooth daily operations and resolving technical problems efficiently.
  • Develop and update troubleshooting guides, improving team response times and accuracy.
  • Perform maintenance tasks like managing user accounts, handling workstation setups, and resolving access issues.
  • Conduct root cause analysis and provide actionable solutions to enhance overall system reliability.
  • Provided hands-on support for hardware and network issues, including (W)LAN and video conferencing systems.
  • Manage user accounts and access through Active Directory, streamlining onboarding and offboarding processes.
  • Oversee hardware inventory management, ensuring efficient resource allocation.
  • Proactively monitor systems and analyze trends to address potential issues before they escalate, improving service quality.

IT Support Engineer

Teleperformance Benelux
01.2022 - 08.2022
  • Delivered frontline IT support, resolving issues related to network, system performance, and user access.
  • Assisted in developing and maintaining IT policies, ensuring compliance with security standards.
  • Worked cross-functionally to optimize systems and align with business needs.
  • Delivered 1st and 2nd level IT support, resolving software and OS issues for local and remote users.
  • Managed workstation provisioning and software deployment via Microsoft Intune.
  • Updated the ticketing system to log calls and actions taken, ensuring that documentation was accurate and timely.

Samsung Chat Support

Teleperformance Benelux
05.2021 - 12.2021
  • Provided customer chat support to over 20 users a day by identifying and resolving technical issues.
  • Proactively suggested solutions to improve customer satisfaction and drive service improvements.

PostNL Customer Service

Sure Aim
08.2020 - 05.2021
  • Handled approximately more than 60 incoming calls per day of customer inquiries, offering solutions within company guidelines.
  • Documented interactions accurately to maintain comprehensive service records.

Market Analyst

SMJ Beverages
10.2017 - 09.2019
  • Conducted market research and analysis, providing insights to drive product strategy.
  • Utilized data collection tools while maintaining confidentiality.

Education

Bachelor of Science - Software Engineering

University of Applied Sciences And Technology Suriname
Paramaribo, Paramaribo District
08-2026

Skills

  • Languages & Frameworks: Java (beginner level, eager to grow); SQL (beginner level, eager to grow); Spring (familiar)
  • Account management in Active Directory and Azure Management
  • Support ticket resolution coordination
  • Cybersecurity protocol knowledge
  • Technical troubleshooting
  • ITIL process implementation experience
  • Lean Six Sigma methodologies
  • Team leadership
  • Workflow enhancement and documentation
  • Thorough in quality assurance
  • Skilled in conveying technical concepts to non-technical stakeholders
  • Proficient in scheduling
  • Organizational change management
  • Data-driven problem-solving
  • Adaptability to new learning
  • Operational oversight mechanisms
  • Accurate compliance analysis
  • Business continuity strategy
  • Security vulnerability assessment
  • Strategic audit planning

Certification

White Belt Lean Six Sigma, MS Word, MS Excel, Propaedeutic year Unasat

Languages

Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Hobbies and Interests

Reading, Exploring Java Development and IT Trends, Going on adventures, Solving puzzles and Logical challenges

Timeline

IT Auditor

Grant Thornton
01.2025 - Current

IT Help Desk Manager

Teleperformance Benelux
08.2022 - 12.2024

IT Support Engineer

Teleperformance Benelux
01.2022 - 08.2022

Samsung Chat Support

Teleperformance Benelux
05.2021 - 12.2021

PostNL Customer Service

Sure Aim
08.2020 - 05.2021

Market Analyst

SMJ Beverages
10.2017 - 09.2019

Bachelor of Science - Software Engineering

University of Applied Sciences And Technology Suriname

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Kimbelie Chotkan