Lenka Wagner

Results-driven service delivery manager with over 15 years of experience. Strong leadership, problem-solving skills, and adaptability to evolving demands. Proven expertise in strategic planning, customer service excellence, and process improvement. Recognized for reliability, efficiency, and a results-oriented approach to achieving organizational goals.

• 03/31/21, ATT Connection, Service Excellence Award
• 06/30/20, ATT Connection, Service Excellence Award
• 03/31/13, AT&T Service Excellence Award winner - IBM Managed Services

• Date of Birth: 01/04/1981
• Nationality: Slovak

Russell Hay +44 7983 695921 Lead Service Delivery Manager - managed Lenka directly_ August 4, 2025,

• Have had the absolute pleasure of working alongside and managing Lenka Wagner for well over fifteen years now, first at AT&T and more recently at Systal. Simply put – Lenka is one of those rare people you can always rely on, no matter how complex the situation or how high the stakes.
  
  She’s a standout Service Manager – incredibly dedicated, thoroughly conscientious, and always putting the customer front and centre. Whether it’s navigating tricky escalations or keeping service delivery running like clockwork, Lenka consistently brings a level of calm, professionalism, and attention to detail that makes a real difference.
  
  What really sets her apart, though, is her ability to combine that sharp operational mindset with a genuinely personable approach. She builds trust effortlessly – with customers, with colleagues, with everyone she works with – and that makes her not just effective, but truly valued across the board.
  
  Lenka is absolutely an asset to any organization lucky enough to have her. I’d work with her again in a heartbeat.

• I had the privilege of working as part of a wider team with Lenka providing managed network and managed security service to a significant customer account. Lenka had responsibility for management of work allocation and service delivery functions within a multinational team with an international footprint.
  
  Lenka always presented as highly professional, delightfully friendly and incredibly knowledgeable in every interaction I had with her. She was a dedicated and enthusiastic individual who understands customer requirements and is capable of coordinating resources, communicating effectively and solving problems in time-critical situations to ensure the highest levels of service delivery.
  
  I would have no hesitation recommending Lenka to any potential employer and I commend her dedication to work, often going above and beyond, out of hours with little to no notice to ensure that customer obligations were met to an incredible standard.