Max Duquins ANDRE

Daily administration of several Caterpillar's systems & customer's accounts.

1- CVA Administration and report to General Manager

Responsible for the monitoring and execution of customers' CVA contracts after the sale of each machine.

Creating CVA quotes including (Parts,Labor ,SOS & SOS kit analysis ,Travel Charges)

Calculation on the CVA Coverage including program & breakdown namely the amounts of Preventive Maintenance, Equipment Management Solution(Connectivity & Installation), CVA

Registered CVA agreements on Cat Foresight and analyzed CVA Dashboard.

2- Condition Monitoring Administration (CMA)

Analyzed condition monitoring data (inspections, electronic data, site conditions, equipment history)

Provided information for condition monitoring lead tracking and resolution

Manage the fleet of customers machines

-Created for each customer's machine UCID and DCN on DMT

-Activation of serial numbers and change of machine ownership if necessary on Equipment Data(ED)

-Make machine's subscriptions on the Dealer Service Portal (DSP)

Preventive Maintenance

-Create quotes for maintenance of customer's machine after each Interval ranging from 250 to 12 000 hours and more... depending on the machine.

-Monitor parts,labor,SOS,SOS kit analysis & travel charges

Digital Data Authorization

3- Technicians Hours Administration

In charge of entrance technicians hours and create technician names on ERP System

Extract & convert data to build technicians productivity on POWER BI System.

4-DPC Administration & report to Division& Marketing Manager

Making subscriptions and building Team Development Plan

New Class enrollments(Register for a class, approval of a registration)

Reporting Dashboard of courses taken by the technicians.

5-Surveys Calls Administration

In charge of calling customers to extract useful information for caterpillar regarding Parts,Field and Shop

Reporting every two weeks feedbacks and customer perspectives to Caterpillar.

Responsible for the creation of a disciplined call campaign focused on proactive sales growth and the creation of business leads for assigned customer accounts.

Reporting to the Sales Manager.

Responsible for the management, administration and customer relations of more than 350 corporate accounts in the French Guiana's territory.

Responsible for executing sales quotes for business accounts

Configure machines on FBC, Make machine orders on DOCS.

Estimated price of machines from FBC factory and final sale price on French Guiana territory. Including sea grant,logistical costs,prix CIF Guyane .

Call and receive calls from customers.

An international experience, which covered all the French West Indies FWI namely (Martinique, Guadeloupe, French Guiana, St Martin and St Barthelemy).

Preparation of estimates for building constructions & road projects.
Supervision of construction sites.

Evaluation of 800 buildings, housing project "Village Lumane Casimir"