RACHEL R. BHIEKHARIE
Lauderhill
Summary
Accomplished Managing Director/Compliance Analyst with expertise in overseeing and comprehending national and brand regulations, financial management, communications compliance standards, and exceptional customer service for internal and external stakeholders. Dynamic communication skills have allowed for the cultivation of solid professional relationships and the provision of valuable compliance guidance and leadership in process enhancement projects. Possesses keen business acumen to advance organizational objectives and foster a high-performance culture. Consistently drive strategic growth and enhance operational efficiencies, earning recognition for fostering team collaboration and adaptability in dynamic environments. Excel in strategic planning and financial management, making me an expert in driving success.
Overview
22
22
years of professional experience
Work History
Managing Director
Zoza Gravel Group N.V
06.2020 - Current
- Responsible for the daily operations, liaise with stakeholders and for the overall performance of the business
- Monitor financial details to ensure that legal requirements are met
- Supervise employees who do financial reporting and budgeting
- Review company financial reports and seek ways to reduce costs
- Analyze market trends to maximize profits and find expansion opportunities
- Help management make financial decisions
- Develop strategies and plans for the long-term financial goals of the organization
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Financial Manager
M & M Mining
04.2018 - 06.2020
- Manage company’s financial day to day transactions
- HR payroll services
- Manages the company’s budget
- Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
Financial Manager
Canaa Metais
02.2015 - 04.2018
- Provide financial reports and interpret financial information to managerial staff while recommending further courses of action
- Responsible for selling Gold to Third Party
- Advise on investment activities and provide strategies that the company should take
- Maintain the financial health of the organization
- Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans
- Develop trends and projections for the firm’s finances
- Conduct reviews and evaluations for cost-reduction opportunities
- Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met
- Manage the preparation of the company’s budget
- Liase with auditors to ensure appropriate monitoring of company finances is maintained
- Correspond with various other departments, discussing company plans and agreeing on future paths to be taken.
Merchant/Card Member Dispute Compliance Analyst
AMERICAN EXPRESS
01.2005 - 06.2015
- Successfully provides comprehensive support for Quality Analysis initiatives, while ensuring an unwavering commitment to customer care to merchant/card customers
- Pursues investigations of suspicious financial merchant/card member transactions
- Consistently surpasses company standards for resolving claims by merchant/card customers
- Greatly enhanced Business-to-Business relationships through the cultivation of new and current partnerships
- Exceeded each qualifying metric of cases closed each hour, customer surveys, and refer to friends services delivered, which resulted in receiving monthly bonuses for Performance Incentives – P4P.
Compliance Team Mentorship Program
American Express
04.2014 - 08.2014
- Selected for prestigious internal mentorship program, which was highlighted by the presentation of a written summary report to the organization’s Director of Compliance, Bruno Siebach
- Conducted extensive analysis of dispute-related complaints, and shared findings with the Compliance Team and Compliance Officer
- Gained expertise in regulations and their interpretation, as well as understanding of a compliance mindset.
- Enhanced compliance monitoring by implementing risk-based audit plans and procedures.
- Monitored ongoing developments in industry best practices, integrating innovative solutions into existing systems for enhanced compliance management capabilities.
- Led efforts to automate key aspects of the compliance program utilizing technology solutions for increased efficiency.
- Conducted thorough investigations into potential violations, ensuring prompt resolution and minimal impact on the organization.
- Assisted in updating company-wide policies to align with evolving regulations while maintaining business efficiency.
Merchant/Card Member Dispute Analyst
IBILL
05.2003 - 01.2005
- Effectively guided E-commerce/Internet merchant’ customers in the process of accepting and processing online payment of products and services
- Guided Dutch clients in properly establishing their iBill systems
- Oversaw an average of 200 calls each day within the 24x7 operations environment
- Liaised with the Dutch Webmaster and select clients to define project needs
- Collaborated with the Marketing and Sales departments to grow the Dutch client site and associated revenues.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
Education
Masters Degree - Law and Policy
Nova Southeastern University
Fort Lauderdale, Fl03.2026
Bachelor of Science - Legal Studies/Pre-Law
Nova Southeastern University
Fort Lauderdale, FL2011
Skills
- Communications Compliance
- Financial Management, Business Planning, Predictive Analysis, Forecasting and Cost Modeling
- US Regulatory Standards
- Customer & Partner Services
- American Express Brand
- Strategic Partnerships, Value Based Care and Brand Positioning
- Internal Quality Assurance
- Audit Preparation
- Internal & External Training
- Documentation &Reports
- Triumph, Legacy, MS3, DSP
- SSP, Right Now, ECCO, CAS
- Microsoft Office Suite
- Fluent in Dutch and English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementPaid time offHealthcare benefitsLanguages
English
Advanced (C1)
Dutch
Bilingual or Proficient (C2)
Timeline
Managing Director
Zoza Gravel Group N.V
06.2020 - Current
Financial Manager
M & M Mining
04.2018 - 06.2020
Financial Manager
Canaa Metais
02.2015 - 04.2018
Compliance Team Mentorship Program
American Express
04.2014 - 08.2014
Merchant/Card Member Dispute Compliance Analyst
AMERICAN EXPRESS
01.2005 - 06.2015
Merchant/Card Member Dispute Analyst
IBILL
05.2003 - 01.2005
Bachelor of Science - Legal Studies/Pre-Law
Nova Southeastern University
Masters Degree - Law and Policy
Nova Southeastern University
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