Sebastian Soto-Hines
Lentini
Summary
Dynamic customer service professional with experience at Publix Grocery Store, adept at resolving complaints with empathy and professionalism. Skilled in cash handling and maintaining a welcoming environment, I consistently enhance customer satisfaction and loyalty through active listening and effective communication. Reliable and composed under pressure, I thrive in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
01.2022 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Florida Unschoolers
Hobe Sound, FL09-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Positive and professional
- Cleaning and sanitizing
Timeline
Customer Service Cashier
Publix Grocery Store
01.2022 - 02.2025
High School Diploma -
Florida Unschoolers
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