SERGIO SOEGIJONO MARTOSOEKATMO

Technical Communicator:

• Act as the principal internal contact for equipment manufacturers, resolving service/repair problems.
• Provide written service/repair information from manufacturers and conduct research to find technical service information when unavailable from existing resources.
• Self-motivated, with a strong sense of personal responsibility.
• Develop service/repair manuals or instructional briefs for technicians to address unique or unusual service/repair problems and perform other related activities.

Warranty Administrator:

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Inform and advise on technological developments related to equipment.
• Manage the total warranty process of Surmac & Caterpillar within my discipline, aiming to minimize claims.
• Ensure optimal and timely service to customers by efficiently processing and recording claim data in an administrative capacity.

As a Service Foreman at Ckc Surmac NV from September 2018 to May 2019, my primary responsibilities were:

• Planning and organizing activities within the service department to ensure efficient operations.
• Managing and coordinating a team of technicians to optimize productivity and workflow.
• Aligning the team's activities with the set policies and guidelines of the department.
• Contributing to the achievement of the objectives outlined in the business plan.
• Monitoring and evaluating the team's performance, providing feedback, and implementing improvements as needed.
• Ensuring that the team adheres to safety protocols and industry standards.
• Collaborating with other departments and stakeholders to achieve seamless service delivery.
• Identifying areas for process optimization and implementing strategies for enhanced efficiency.
• Resolving any issues or conflicts within the team and facilitating effective communication among team members.
• Providing technical support and expertise to the team, assisting in complex problem-solving scenarios.

In this role, my focus was on creating a positive and productive work environment, fostering teamwork, and driving the team towards achieving service excellence and customer satisfaction.

As an Allied Service Technician at Ckc Surmac NV from April 2014 to September 2018, my responsibilities included:

• Performing (dis)assembly, installation, and maintenance work on non-Cat brand equipment.
• Operating installations/machines in accordance with work processes, agreements, and relevant legislation and regulations.
• Adhering to internal guidelines and standards to ensure the proper maintenance and readiness of installations, machines, components, and/or objects.
• Ensuring the equipment is kept in good working condition, performing regular maintenance checks, and addressing any issues promptly to avoid operational disruptions.
• Collaborating with a team of technicians to efficiently address maintenance tasks and meet customer needs.
• Utilizing technical manuals, schematics, and tools to troubleshoot and resolve equipment issues effectively.

Throughout this role, I demonstrated a strong commitment to maintaining high-quality service standards and upholding safety protocols to ensure optimal performance and customer satisfaction.

As a Service Technician Caterpillar at Ckc Surmac NV from November 2011 to April 2014, my key responsibilities included:

• Performing (dis)assembly, installation, and maintenance work on Caterpillar brand equipment.
• Operating installations/machines within the established work processes and agreements.
• Adhering to all relevant legislation, regulations, and internal guidelines and standards.
• Ensuring the proper maintenance and functionality of installations, machines, components, and/or objects related to Caterpillar equipment.
• Conducting regular inspections and preventive maintenance to keep the equipment in optimal condition and ready for use.
• Utilizing technical manuals, schematics, and specialized tools to troubleshoot and address any issues with Caterpillar machinery.
• Collaborating with a team of technicians to efficiently handle complex repairs and meet service objectives.
• Following safety protocols and ensuring compliance with all safety regulations during service and maintenance activities.
• Providing excellent customer service by addressing customer inquiries and resolving equipment-related issues promptly and professionally.

During this role, I demonstrated technical expertise in handling Caterpillar equipment and a commitment to delivering top-notch service to customers, contributing to the overall success of the service department.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

As a Service Trainee at Ckc Surmac NV from November 2010 to November 2011, I underwent a comprehensive service trainee training program. During this period, my main objectives were:

• Participating in hands-on training sessions to develop technical skills related to servicing and maintaining various types of equipment.
• Learning about the specific service and maintenance procedures for different equipment brands, including Caterpillar.
• Gaining knowledge of safety protocols and industry standards to ensure a safe work environment for myself and colleagues.
• Observing and assisting experienced technicians in their day-to-day tasks to learn best practices and effective problem-solving techniques.
• Studying technical manuals, schematics, and other reference materials to enhance my understanding of equipment systems and components.
• Acquiring customer service skills to effectively communicate with clients and address their inquiries.
• Demonstrating a strong work ethic and eagerness to learn throughout the training program.

Upon successful completion of the service trainee training program, I earned a certificate that validated my readiness to contribute as a valuable member of the service team at Ckc Surmac NV. The program equipped me with essential skills and knowledge necessary to perform my subsequent roles as an Allied Service Technician and Service Technician Caterpillar effectively.