Viresh Saktoe

Ambitious and highly motivated to meet the demands of the job.

Excellent skills in marketing and business development.

Experienced in merchandising and managing sales in various retail outlets and international brands.

Have a track record of getting results and generating sales and improve the service offered.

Able to identify and develop new business opportunities

Exceptional communication skills.

Good time management skills.

Able to work under pressure and with no supervision at all.

Skilled in various computer programs in sales and marketing.

Previous experience working in competitive markets and delivering results.

Great troubleshooting and problem-solving skills.

• Support implementation and execution of local convenience retailing activities, including convenience product selection and supply, pricing, promotion and merchandising layout for their assigned suppliers / categories as directed by the CR and Format Manager and Category Specialist in the local market.
• Provide convenience retailing support into the local market through effective internal organization and external interfaces
• Provides Guidance to Sales organization in the Dealer selection process
• Provides CR knowledge transfer/ training for Sales personnel.
• Assists Sales Organization in Set up of new/remodel stores
• Maintained energy and enthusiasm in fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

• Used Microsoft Word and other software tools to create documents and other communications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used coordination and planning skills to achieve results according to schedule.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Worked flexible hours; night, weekend, and holiday shifts.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• To manage and sell lubricants to existing customers and prospects and to execute the Customer Value Proposition (CVP) in order to achieve profit and growth.
• The position also needs to ensure the targets of Lubricants sales volume and Gross Margin and must seek ways to maintain and improve SOL’s market share with regards to Lubricants.
• The position also bears the responsibility for compliance with the ISO and HSE standards.

The Sales Supervisor is responsible for the delivering the budgeted sales volume and net turnover.
The Sales Supervisor develops and accomplishes the sales budget by developing and implementing growth plans aimed at maintaining and expanding customer base, volume and value. He directs and manages all sales operations & marketing initiatives including management and control of cash, credit sales, merchandising & promotional activities as well as management of staff related issue (HR).

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Effectively coached team members to reach weekly and monthly sales goals.
• Trained team members in successful strategies to meet operational and sales targets.
• Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
• Met with management and executives to provide insights into sales operations and make strategy recommendations.
• Directed smooth merchandising of products to engage customers and promote sales.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Administered performance reviews and held workshops to improve performance of team.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Organized and coordinated sales team schedules to align obligations for both clients and company.

• Primary tasks: Analyzes the market Collects information regarding sales figures, trends, ideas, (potential) customers and evaluates the current customer base.
• Does clear (using data) proposals regarding orders, sales and marketing activities.
• Carries for the coordination of daily sales activities Carries for optimal service to the customer regarding delivery time, delivery reliability and continuity.
• Carry out a regular route visit in which pro-active action is taken in response to market developments and in connection with monitoring customer satisfaction.
• Ensures an excellent and effective presentation of the products in the outlets.
• Organizes introductory sessions for pre-sellers and other stakeholders.
• Visits various stores and recruits new customers Checks and monitors the assigned sales targets Does proposals for improvement of sales work procedures.
• Reports on a regular basis and ad hoc on sales figures and direct information about sales.
• Gives guidance to, motivates, coaches and develops the sales team in relation to the desired working attitude.

Communication and product training for excelent customer service aimed at the Dutch-speaking customer. (NS project).

As a customer service representative, you provide information to customers and you contribute to, for example, the handling of an order process. You communicate with customers by mail, chat and if necessary by telephone. You learn to work in new employees according to a result-oriented coaching method. As Senior employee you also coordinate the day planning and you contribute to quality management by, among other things, drawing up procedures, work processes and work instructions.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Engaged clients in person and over phone to answer questions and address complaints.
• Followed up with customers regularly via phone and email to obtain payments and schedule services.
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Rejected defective products and approved correct products.
• Improved quality processes for increased efficiency and effectiveness.
• Adhered to all legal, safety and health standards.
• Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
• Sales coordination and processing.

Car Sales Business

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Produced contracts, reports, letters, and proposals for clients.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

• Primary tasks: Quality Assurance (Client Services), coaching, recruitment, adherence-team members, Reporting and analysis and training, responsible for achievement of a selection of national KPIs (First Call Resolution (FCR)).
  
• LEADER IMPROVEMENT PROJECT (LIP)• XEROX CERTIFIED•
  Time management: Planning & proactivity
  Skills: primary tasks team leader, setting priorities, monitoring of planned activities, achieving results, awareness of skills, barriers and stress factors, self-profiling.
  
• Coach the coach
  Skills: behavior coach, coaching and feedback, coaching conversations (SAFE model), formulating SMART activities, motivation models (VAAK), coaching using GROW, how to handle challenging situations (Roos van Leary).
  
• Situational leadership
  Skills: development phases (new employees), four types of leadership approaches (Blanchard), employee assessment/evaluation, structure, how to conduct challenging conversations.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Recommended products to customers, thoroughly explaining details.
• Provided information regarding charge accounts and loyalty programs.