Wendy Laldhari
Paramaribo
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
30
30
years of professional experience
Work History
Operations Manager
Yource
05.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Business Unit Manager
Teleperformance
03.2023 - 04.2024
Supervisor
Teleperformance
12.2021 - 03.2023
Office Manager
HSCS NV
04.2017 - 04.2021
Supervisor
Telenamic
08.2016 - 04.2017
Allround Financial Employee
NSG Pilkington
11.1999 - 04.2013
Administrative Assistant
Transinfo Expeditie
05.1995 - 10.1999
Education
Praktijkdiploma Boekhouden - Boekhouden, Handels & Wetskennis, Bedrijfscalculatie en Statistiek
Associatie
01-2006
Commercieel Administratief - Basiskennis Boekhouden
Ecabo
01.1995
Middelbare School Diploma -
M.A.V.O.
01.1991
Skills
- Operations management
- Team leadership
- Staff management
- Operations oversight
- Strategic planning
- Workflow optimization
- Performance management
- Client relations
- KPI tracking
- Budget development and management
Languages
Nederlands
Proficient
C2
Engels
Advanced
C1
Duits
Intermediate
B1
Personal Information
- Place of Birth: Enschede
- Number of Children: 2
- Date of Birth: 02/21/75
- Gender: Vrouw
- Marital Status: Getrouwd
Timeline
Operations Manager
Yource
05.2024 - Current
Business Unit Manager
Teleperformance
03.2023 - 04.2024
Supervisor
Teleperformance
12.2021 - 03.2023
Office Manager
HSCS NV
04.2017 - 04.2021
Supervisor
Telenamic
08.2016 - 04.2017
Allround Financial Employee
NSG Pilkington
11.1999 - 04.2013
Administrative Assistant
Transinfo Expeditie
05.1995 - 10.1999
Commercieel Administratief - Basiskennis Boekhouden
Ecabo
Middelbare School Diploma -
M.A.V.O.
Praktijkdiploma Boekhouden - Boekhouden, Handels & Wetskennis, Bedrijfscalculatie en Statistiek
Associatie